SSGC Complaint

How to Register an SSGC Complaint Online – SSGC Complaint Numbers 2024

SSGC Complaint Numbers

To register a complaint online with Sui Southern Gas Company Limited (SSGC), you can follow these detailed steps:

Step-by-Step Guide to Register an SSGC Complaint Online

  1. Access the Official Website:
    • Start by visiting the official SSGC website at www.ssgc.com.pk. This site serves as the portal for all services, including complaint registration.
  2. Navigate to the Complaint Section:
    • Look for the ‘Helpline and Complaints’ section on the website. This can usually be found directly from the homepage or under a services or contact menu.
  3. Fill Out the Complaint Form:
    • Click the ‘Complaint/Feedback‘ option to open the online complaint form.
    • You must fill out the form with necessary details such as your customer number, meter number, personal details (name, address), and the specifics of your complaint.
  4. Review and Submit:
    • Before submitting, make sure all the information provided is accurate to ensure your complaint is processed efficiently.
    • Click the ‘Submit‘ button to send your complaint to SSGC once you are ready.
  5. Confirmation:
    • After submission, you should receive a confirmation on the website or via email if you provided an email address. This confirmation might include a reference number, which you can use to track the status of your complaint.
SSGC BILL CHECK ONLINE

Important Contact Numbers for Direct Communication

  • General Helpline: 1199 (Accessible within Pakistan)
  • WhatsApp Contact: For general queries and complaints, you can send a message to 0320-6868915 & 0320-6868916 (Karachi).

Local Area Complaint Numbers

  • Karachi Central Emergency Center: (+9221) 9902 1000
  • Larkana: 0741-45777, 0741-43995
  • Sukkur: 0323-8213274
  • Malir, Karachi: 99248422
  • DHA, Karachi (Dhadar): 0832-415237
  • Qasimabad, Hyderabad: 0221-050021, 0221-610190

The WhatsApp number for SSGC complaints in Karachi

0320-6868915 0320-6868916
NameRegion Focal Persons ContactEmail Address
Head Office Dr. Fiaz Qureshi021-99231576fiaz.qureshi@ssgc.com.pk
Hyderabad Mr. Ishtiaq Ahmed022-9200748ishtiaq.ahmed@ssgc.com.pk
Sukkur Mr. Noorullah Pechuho0322-2225983noorullah.pechuho@ssgc.com.pk
Larkana Mr. Azizullah Bhutto074-9410691azizullahb@ssgc.com.pk
Quetta Mr. Shamsullah Kakar081-9203931shamsullah.kakar@ssgc.com.pk
Nawabshah Mr. Aijaz Ahmed Bhatti0322-2225790aijaz.bhatti@ssgc.com.pk

To register a complaint online, visit the official SSGC website and navigate to the ‘Customer Services’ section. Here, you will find an option for ‘Complaint Registration’. You will need to fill out a form with details such as your customer number, the nature of your complaint, and any other relevant information.

When registering a complaint with SSGC, you need to provide:

  • Your customer number or account ID.
  • Your contact information (phone number and email address).
  • Detailed description of the issue.
  • Any relevant account or billing information.
  • Preferred time for SSGC to contact you, if necessary.

Yes, you can register a complaint on behalf of the account holder. However, you must have the account holder’s permission and provide their account details. It’s advisable to mention your relationship with the account holder and ensure that all provided information is accurate.

SSGC typically responds to online complaints within a few business days. However, the resolution time can vary depending on the nature of the complaint. For urgent issues, it’s recommended to follow up through their customer service hotline.

Yes, after registering your complaint, you will usually receive a complaint number or reference ID. You can use this number to track the status of your complaint through the SSGC website under the ‘Complaint Status’ section.

If your complaint is not resolved to your satisfaction, you can escalate it by contacting higher authorities within SSGC. Details for escalation can typically be found on their website, or you can ask for further directions from customer service.

Yes, besides the online registration, you can also register a complaint via:

  • SSGC customer service hotline.
  • Emailing the customer support team.
  • Visiting a local SSGC customer care center in person.
  • Utilizing SSGC’s mobile app if available.